Arrival and Customer Service

IMPORTANT!

Before calling us, please check the entry video and guide.
Guest Arrival:
All guests must arrive before 23:00 to ensure a smooth check-in. There is no service available after this time.
Customer Service:
📞 Available 08:30 – 23:00 via WHATSAPP ONLY: +36 30 327 0010

HOUSE RULES

Identification

Every guest is required to have and send a valid form of identification prior to arrival. It is a legal requirement. We will provide the lockbox code after confirming the required identification. All overnight guests must be approved through the booking process and may be subject to an additional fee.

Keep it tidy

Please respect and treat our home as you would your own. Leave the furniture where it is. Communicate any issues you have as soon as you become aware of them so we can lend a helping hand. Keep in mind that you will be responsible for all costs of replacement items or repairs of issues caused by you. After using the kitchen, please leave everything as you found it. Have your meals in designated areas (kitchen or dining room) only.

Keys

Once inside the apartment, you need to use the key to lock the door. There is a hook nearby where you can hang the set of keys when you are inside the apartment.

When you go out of the apartment during your stay, please leave the key inside the lockbox instead of taking it with you. This will reduce the chance of it getting lost and allow multiple guests to be able to come and go without needing multiple keys.

Please be careful with the keys. A fee will be charged for any lost or stolen keys.

No Parties

No parties or events allowed. Drugs and heavy drinking are not allowed. Smoking only allowed in outdoor areas. Friends and visitors are only allowed in the property if they do not cause any noise or disruption.

Quiet hours

Quiet hours are between 22:00- 8:00. During this time please limit noise level. If complaints are received from neighbors, we maintain the right to evict you from the property.

 Smoking

Please respect that this is a non-smoking home. Smoking is only allowed in outdoor areas.

WIFI

If you experience problems with the WIFI, please call us (the router is not easily accessible, but we are happy to help solving any issues with the network).

Children

Please keep it in mind that the place is not child proofed. Children must be supervised at all times. If you are travelling with your baby, we can provide you some equipment to make your staying with them more comfortable – please see the Extra Services section.

Trash

Excess garbage may be placed in the bins in the courtyard of the building during your stay. We are environmentally aware and would appreciate if you could sort your rubbish into the recycling bins in the courtyard or separate bags before checking out.

Environment

Before you go out or go to sleep please make sure everything that can be is switched off. Turn off any devices when you don’t need them. If you use an air conditioner, please make sure all the windows and doors in the room are closed. Remember to turn AC off or set reasonably before you go out.

Leaving the Apartment at the End of your Stay

When your stay is completed, and you are ready to check-out, please close and lock all windows. Turn off all lights and small appliances. Report any damaged or missing items to us. 

HOUSEHOLD APPLIANCES

Here is the list of our household’s appliances and electrical devices. Should any problems arise, do not hesitate to contact us.

• WIFI
• TV
• A/C
• Iron
• Ironing Board
• Vacuum
• Hairdryer
• Microwave
• Stove
• Oven
• Refrigerator
• Coffee Maker
• Dishwasher
• Radiators
• Drying Rack
• Clothes washer
• Cleaning products

Emergency & Safety Information

Emergency

Please dial 112 in case of fire or other emergency. In the event of a fire or any major issues contact us after everyone is safe.

Safety

EU emergency            112

Ambulance                 104

Fire services               105

Police                          107

Nearest medical centers

Szent Gellért Magánklinika

1061 Budapest, Andrássy út 43.

Tel: +36205711111

Medicover

1052 Budapest,Teréz krt. 55-57.

Tel: +36 14653100

https://medicover.hu/en/

Emergency medical service

1073 Budapest, Dob utca 86.

Tel: +3613210440, +3613210358

Arrival and Customer Service

IMPORTANT!

Before calling us, please check the entry video and guide.
Guest Arrival:
All guests must arrive before 23:00 to ensure a smooth check-in. There is no service available after this time.
Customer Service:
📞 Available 08:30 – 23:00 via WHATSAPP ONLY: +36 30 327 0010