Arrival and Customer Service

IMPORTANT!

Before calling us, please check the entry video and guide.
Guest Arrival:
All guests must arrive before 23:00 to ensure a smooth check-in. There is no service available after this time.
Customer Service:
📞 +1 702 763 1662

House Rules

Identification

Every guest is required to have and send a valid form of identification prior to arrival. It is a legal requirement. We will provide the lockbox code after confirming the required identification. All overnight guests must be approved through the booking process and may be subject to an additional fee.

Keep it tidy

Please respect and treat our home as you would your own. Leave the furniture where it is. Communicate any issues you have as soon as you become aware of them so we can lend a helping hand. Keep in mind that you will be responsible for all costs of replacement items or repairs of issues caused by you. After using the kitchen, please leave everything as you found it. Have your meals in designated areas (kitchen or dining room) only.

Keys

Once inside the apartment, you need to use the key to lock the door. There is a hook nearby where you can hang the set of keys when you are inside the apartment.

When you go out of the apartment during your stay, please leave the key inside the lockbox instead of taking it with you. This will reduce the chance of it getting lost and allow multiple guests to be able to come and go without needing multiple keys.

Please be careful with the keys. A fee will be charged for any lost or stolen keys.

No Parties

No parties or events allowed. Drugs and heavy drinking are not allowed. Smoking only allowed in outdoor areas. Friends and visitors are only allowed in the property if they do not cause any noise or disruption.

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