Arrival and Customer Service

IMPORTANT!

Before calling us, please check the entry video and guide.
Guest Arrival:
All guests must arrive before 23:00 to ensure a smooth check-in. There is no service available after this time.
Customer Service:
📞 Available 08:30 – 23:00 via WHATSAPP ONLY: +36 30 327 0010

HOUSE RULES

Identification

Every guest is required to have and send a valid form of identification prior to arrival. It is a legal requirement. We will provide the lockbox code after confirming the required identification. All overnight guests must be approved through the booking process and may be subject to an additional fee.

Keep it tidy

Please respect and treat our home as you would your own. Leave the furniture where it is. Communicate any issues you have as soon as you become aware of them so we can lend a helping hand. Keep in mind that you will be responsible for all costs of replacement items or repairs of issues caused by you. After using the kitchen, please leave everything as you found it. Have your meals in designated areas (kitchen or dining room) only.

Keys

There is a physical key for the corridor door and a smart lock for the apartment entrance. Please make sure to lock the smart lock when you leave the apartment by lifting the door handle. This will ensure the door is fully secured.

Please be careful not to lose any keys. A fee will be charged for any lost or stolen keys

No Parties

No parties or events allowed. Drugs and heavy drinking are not allowed. Smoking only allowed in outdoor areas. Friends and visitors are only allowed in the property if they do not cause any noise or disruption.

Quiet hours

Quiet hours are between 22:00- 8:00. During this time please limit noise level. If complaints are received from neighbors, we maintain the right to evict you from the property.

Smoking

Please respect that this is a non-smoking home. Smoking is only allowed in outdoor areas. 

WIFI

Name: Óra House
Password: WelcomeHome!

If you experience problems with the WIFI, please call us (the router is not easily accessible, but we are happy to help solving any issues with the network).

Children

Please keep it in mind that the place is not child proofed. Children must be supervised at all times. If you are travelling with your baby, we can provide you some equipment to make your staying with them more comfortable – please see the Extra Services section.

Video cameras

There are surveillance or recording devices in the building. There is a camera that monitors the main areas of the building to ensure safety and prevent theft. There are no cameras inside the apartment.

Trash

Excess garbage may be placed in the bins in the courtyard of the building during your stay. We are environmentally aware and would appreciate if you could sort your rubbish into the recycling bins in the courtyard or separate bags before checking out.
Blue = paper/cardboard
Yellow = Plastic/Aluminum
Green = Landfill.

Environment

Before you go out or go to sleep please make sure everything that can be is switched off. Turn off any devices when you don’t need them. If you use an air conditioner, please make sure all the windows and doors in the room are closed. Remember to turn AC off or set reasonably before you go out.

Leaving the Apartment at the End of your Stay

When your stay is completed, and you are ready to check-out, please close and lock all windows. Turn off all lights and small appliances. Report any damaged or missing items to us.

HOUSEHOLD APPLIANCES

 Here is the list of our household’s appliances and electrical devices. Should any problems arise, do not hesitate to contact us.

• Building Heating – radiators
• Air Conditioner
• WIFI
• TV
• Iron and ironing board
• Hairdryer
• Microwave
• Electric stovetop
• Refrigerator
• Toaster
• Nespresso Machine
• Electric water kettle
• Clothes washer
• CO and smoke detectors
• Lights
• Shutters
• Vacuum

Hair Dryer

The hair dryer is kept in the drawer under the bathroom sink.

TV

There is a Smart TV in the living room. The remote is black

Iron, Ironing Board, and clothes drying rack

 The Iron, board, and drying rack are in the cabinet in the front room.

Bucket and cleaning supplies

 A water bucket and cleaning supplies are in the cabinet in the front bedroom.

 Electric Water Kettle

The power button for the kettle is at the top of the handle.

Nespresso Machine

To use the Nespresso machine, always first make sure the water is filled. To warm up the machine, press the power button. Pull up the handle and drop the pod into the machine. Then pull down the handle to the front until it clicks into place. Place your cup under the spout. Then once it stops flashing, press the size button. Once finished, lift the handle to release the capsule.

Microwave

There is a microwave in the kitchen. To start, press the furthest right button. And it adds 30 seconds each time you press it. Press the red button to stop. The middle right button is defrost. The middle left button is to increase the power.

Toaster 

Insert bread into the slots and adjust the browning control dial to your preference. Press down the level until it locks. The toaster will automatically pop up the bread when done.

Oven

To turn on the oven, first set the temperature in Celsius using the right knob. Then set the time using the middle knob. The left knob the first to the right at 1:00 is the fan, 3:00 is both top and bottom heat, 4:30 is upper heat only, 6:00 is upper heating with the fan, 7:30 is for both top and bottom heating with a fan, 9:00 is defrost, 11:30 is the light.

Electric Stovetop

Turn the stovetop on by hitting the power (I) button on the bottom left. Then hit the + for the burner you want to turn on until you get to the correct temperature level. When you are finished, hit the power button again to turn the stovetop off. The II stops the stove. The top left locks the stove. To set a timer, press the + and – surrounding the clock.

Exhaust Fan and light

Above the stove is an exhaust fan and light. Pull it out. The switches are on the right side.

Radiators/Thermostat

The radiators are controlled by a thermostat remote. A good temperature to set for heat is 22 degrees. Press the + to turn the temperature up. Press the – to turn the temperature down.

Air Conditioner

A good temperature for cooling is 24°C. Please always keep the remote in Cold mode (snowflake symbol) and do not change the mode, as this may affect the machine’s operation.
You can use Hot mode (sun symbol) if needed, but the radiators are sufficient for heating.

Shutters

The street side windows have shutters controlled electronically. Press the up arrow to go up. Press the down arrow to go down. Press the middle button to stop.

Lights Remote

There is a light in the living room controlled by a remote. Press the large sun to turn on the light. Press the small sun to turn on a low light. Double press to turn off.

Clothes Washer and Dryer

There is a washing machine in the apartment. To turn it on hit the on/off button. Then select the cycle using the large dial. Use 4 for a normal wash. Select the temperature using the left small dial. Select 40 degrees for a normal wash. Select 900 rpm on the right dial for a normal wash. Once all three selections are made, press the start button on the right. Laundry detergent is under the kitchen sink.

Dishwasher

There is a dishwasher in the kitchen. To turn on the power, hit the power button on the left (I). Then select which cycle you want using the arrow keys and the corresponding number displayed on the screen.

Vacuum

There is a vacuum with handheld attachment in the living next to the couch.

Emergency & Safety Information

Emergency

Please dial 112 in case of fire or other emergency. In the event of a fire or any major issues contact us after everyone is safe.

Safety

EU emergency            112

Ambulance                 104

Fire services               105

Police                          107

First Aid Kit

There is a first aid kit located in the master bathroom, under the sink.

Nearest medical centers

Szent Gellért Magánklinika

1061 Budapest, Andrássy út 43.

Tel: +36205711111

Medicover

1052 Budapest,Teréz krt. 55-57.

Tel: +36 14653100

https://medicover.hu/en/

 Emergency medical service

1073 Budapest, Dob utca 86.

Tel: +3613210440, +3613210358

Arrival and Customer Service

IMPORTANT!

Before calling us, please check the entry video and guide.
Guest Arrival:
All guests must arrive before 23:00 to ensure a smooth check-in. There is no service available after this time.
Customer Service:
📞 Available 08:30 – 23:00 via WHATSAPP ONLY: +36 30 327 0010